Hello, Why are my Confluence Guest users unable to see Portal articles?

[Simon Muchiri]

I have added all our users to a specific Space in Confluence as Guests. These users are now unable to access Jira Service Management articles. They get an alert 'There's no content' when they open the articles.

Any ideas on how to resolve this? 

Thank you.

[Jeroen Poismans]

Hi and welcome to the Community!

This is by design as you can read here:

https://support.atlassian.com/confluence-cloud/docs/what-can-guests-see-and-do-on-confluence/

More specific this section:

Guest limitations override JSM unlicensed access

It is Confluence’s policy that guests in Confluence can only access one space. This supersedes any unlicensed access that JSM users have to associated knowledge base spaces in Confluence.

This means that JSM users could lose access to knowledge base spaces in Confluence if they’re also added as a guest in that instance.

To avoid this, you can:

• Upgrade the guest to a licensed user

• Make sure the guest has access to the knowledge base space

• Make the knowledge base space public (allow anonymous access)

• Host knowledge base content in a separate Confluence instance from where the guest needs to collaborate

Hope this answers your question!

Jeroen