Having Issues Exporting Confluence Page to PDF

[Ash Sandhu]

We're using Confluence Cloud to track a lot of our client-related items from minutes, action items, service tickets, etc. and we export these pages to a PDF, we keep getting errors.

Usually the process takes within 30 seconds to generate the PDF,  but as soon as we see it take beyond 40 seconds we know the export will fail. It usually continues counting to the 122 second mark.

The page is not overly complicated, being a 3-4 page export at maximum.

The macros included are standard macros without additional add-ons, but we have Jira filters and an excerpt macro.

It's only this single space that's having the export issue, all other spaces are functioning as expected. Those other Confluence pages also use the same macros. 

I've tried both Chrome and Edge without resolution. 

[marc -Collabello--Phase Locked- · Accepted solution]

Hi @Ash Sandhu ,

This sounds like a strange bug.  My recommendation is to contact Atlassian support directly.

[pawarsachin84]

Hello @Ash Sandhu

Thank you for your question.

You can once try to check the troubleshooting articles mentioned on the below page. If still having issue then as suggested by @marc -Collabello--Phase Locked-  please contact Atlassian Support.

PDF Export Troubleshooting

[Ash Sandhu]

UPDATE: The issue resolved spontaneously without any changes/interventions consistently for a week. closing out.