Gliffy can't install v.9.3.0-b663

[Martin Jacobs]

I can't update de gliffy plugin on a confluence 7.7.4 server

it gives a error during installations

logs don't say anything.

Can you help me?

[Alexis Robert]

Hi @Martin Jacobs , 

did you try installing the addon directly from the "Manage apps" menu in Confluence, or are you uploading it to the server ? 

If you're trying to update it from "Manage Apps", you can also try downloading the .obr file here : https://marketplace.atlassian.com/apps/254/gliffy-diagrams-for-confluence/version-history

And then uploading it in the "Manage Apps" menu.

Let me know if this helps, 

--Alexis

[Martin Jacobs]

i tried both solutions, but still got the installation error

[Samie Delebo - Your Gal at Gliffy]

Hi Rody!

I'm so sorry you're having trouble. 

Would you please reach out to support@gliffy.com for this case? They'll be able to help you dig in to the issue. Please include your current server vision, SEN, and any details or screenshots that you can.

Thanks so much!