Gliffy Save Error; 'batch update returned unexpected row count...'

[Marcus Cleaves]

I have created multiple diagrams in Gliffy and when trying to edit & save them i have an error returning;

'{"status":500,"error":"javax.persistence.OptimisticLockException: Batch update returned unexpected row count from update [0]; actual row count 0; expected:1"}'

I am using sever-based Confluence and I have full access to the pages and attachments. The problem seems to be persistent per page as it's only occurring on some pages but not all and each new diagram in an affected page has the same problem. This is only happening when I am trying to save after editing the diagrams

Has anybody else found had problem and found a fix?

[Samie Delebo - Your Gal at Gliffy · Accepted solution]

Hi Marcus!

I think we had a similar issue a few months ago and ended up referring that user to Atlassian support. Would you mind emailing our support team at support@gliffy.com to see if that's the appropriate next step?

Thanks!

Samie

[Marcus Cleaves]

thanks, I have sent a note to them

[Marcus Cleaves]

I've been told an upgrade to the latest version will fix the issue.

[Monica Backman]

Hi Marcus,

I have the same error when tryiong to save an edited Gliffy diagram.

Did you upgrade the Glippy plugin?

Did it help?

Best regards,

Monica