Getting error:"Unable to communicate with server. Saving is not possible at the moment."

[Jesse Gay]

I've created my first Confluence page for my company's wiki. When I try to publish I get this error: “Unable to communicate with server. Saving is not possible at the moment.” Seconds later, it will say “Successfully reconnected. We’re back in business. You’re free to save your page again.” I searched for an answer but only found some stuff about IE or possible interference from the Last Pass extension. I’m using Chrome. I do use 1password7, but I tried disabling the extension and it made no difference.

How can I publish/save my page?

Thank you.

[Jesse Gay · Accepted solution]

Solved. I had to go to incognito mode before publishing worked.

[joelcass_citadel]

I'd also tried incognito mode and it didn't work.

The only thing that had worked was to log out and close all browser windows, and accept that there will be a loss of data. Then, try logging in again. If it looks like a copy of you is still editing the page, log out and wait 30 minutes and then log in again.

[Saraa]

Okay, I have just tried creating a new page and copying in the contents piece by piece and publishing works somehow. This is very cumbersome.

[Saraa]

I am having the same problem and it does not publish even in Incognito mode.

[joelcass_citadel]

I'm pretty sure this is a bug when editing the same document in both tabs, causing a conflict. Editing in a second tab should be blocked if this happens (most people would do this by mistake), and it looks like a conflict exception - so this should be managed and perhaps the draft can be saved with the option to resolve conflicts as per multi-user collaborative editing