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Extra first-level bullet appears when importing nested bullet lists from Word into Confluence

ani_asatryan
August 6, 2026

Issue description

Hi Atlassian Community,

I uploaded/imported several Microsoft Word documents into a Confluence page. The documents contain multilevel bullet lists.

After the import, Confluence adds an extra empty first-level bullet before some nested bullet items. This changes the original list structure and creates unwanted blank bullet points, as shown in the attached screenshot.

Expected result

The bullet hierarchy should be preserved exactly as it appears in the Word document, without adding empty bullets.

Actual result

An additional empty first-level bullet is created to maintain the nested bullet level.

Is there a way to prevent this during import, or to remove the extra bullet without changing the indentation and hierarchy of the nested list?

Environment:

  • Confluence: Cloud 
  • Word version: Microsoft 365
  • Import method: pluginlevelissue.jpg

2 answers

1 vote
Marc -Devoteam-
Community Champion
August 6, 2026

Hi @ani_asatryan 

This is something in the markup of the word document.

Is there an extra white-line in the doc or a soft or hard new line?

I detest the MS markup in documents it is never just simple text, there is always underlying code or marukp.

 

ani_asatryan
August 10, 2026

no, there is no extra white-lines

Marc -Devoteam-
Community Champion
August 10, 2026

HI @ani_asatryan 

Ok, but still Word uses all kind of markup and coding, that can cause strange behaviour on import.

As mentioned by @Kris Klima _K15t_ copy/paste works better in most cases then importing.

And as he asked are you using the native import or a 3rd party solution?

Like Kris Klima _K15t_ likes this
0 votes
Kris Klima _K15t_
Community Champion
August 6, 2026

Hi @ani_asatryan 

Importing anything from Word into anything else is usually a nightmare and I do agree with @Marc -Devoteam- that the culprit is formatting in word.

I'd start with the cleanup there.

Now onto the import....

You said that you're using a plugin. Can you be more specific? Again, from experience, using the native Confluence's import word option has never given me acceptable results.

What worked for me - as method of copying content from word to Confluence, is good-old-fashioned copy-paste... via Google Docs. G-docs seems to have a cleaner markup and strips off vestigial formatting elements from the original word document.

Word -> Google Docs -> Confluence. It's one CTRL-C/CTRL-V more.

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