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External users lost access to the Knowledge Base

Aldona Akkermans
Contributor
August 11, 2026

Nothing changed to our internal settings and so far, this week, 2 clients reported access issues. 

Did anything change? 

1 answer

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Aldona Akkermans
Contributor
August 11, 2026

Hi @Nikola Perisic this has already been done a while ago and has been working for many years. Only now, this week, visibility issues have been reported. 

Aldona Akkermans
Contributor
August 11, 2026

I have tested it myself, acting as an external user. I can see all the KB pages, when I click to see the page details, I get redirected to Confluence where it says: You need to be logged in to view this page, with a link to Confluence. 

Aldona Akkermans
Contributor
August 11, 2026

This has been resolved by unlinking the space from the project and linking it again. 

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