Exporting a large space from cloud Confluence

[Monique Knight]

Exporting a large space from cloud Confluence and keeps timing out and getting error  - "Already running"

[Shannon S]

Hi Monique,

It's possible that the backup may still be restoring in the background, as it can take several hours for especially long spaces to complete importation.

We should raise a ticket with the Cloud team so they can check the logs for you. I wanted to raise the case for you right now but I wasn't able to find the details for your Cloud instance under your email address.

You can either raise your request at our support portal or if you let me know your Cloud instance details I can do it for you.

Regards,

Shannon