Export to PDF option unavailable

Hi @Ellanor Hall_ Vodafone 

You are lacking the Export space permission that is being defined with roles in Confluence. Speak to your space/Confluence admin to grant you this permission.

Hi @Ellanor Hall_ Vodafone, the Export space permission won't be what's biting you. Atlassian puts the caveat inside that permission's own definition: it covers whole-space export, and at page level "anyone who can view a page or live doc can also export it". You can open the pages, so page export isn't gated on a space checkbox, which is why being a space admin changed nothing.

On the org policy angle, there is a way to confirm it from your own seat. The data export control blocks the page Export to PDF and Export to Word items, and in the same list, "the options to export to CSV, XML, and PDF" from a space's settings. So open Space settings on that space and check whether the CSV, XML and PDF space exports are still offered. Gone too? That's the policy. Still there and you're looking at something else.

That control is org-admin only, at admin.atlassian.com under Security, Data protection, Data security policy. A space or Confluence admin can't reach that screen, which is where the permission trail runs out. It's a Guard Standard control, and Guard Standard is included with Cloud Enterprise, so it's available to your org even if nobody bought Guard separately.

Docs rather than your tenant here, so the space settings check is the bit that settles it.

*This is related to Atlassian Guard rather than Confluence

Hi @Ellanor Hall_ Vodafone ,

On top of what Nikola said, and since you're on the Enterprise plan, you could check with your Atlassian Organization admin if they have set/enabled data classification and/or data security policies on organization level. 🔐

Those could also 'affect' the export option on specific spaces or pages/content.

Cheers,
Tobi