Export WhiteBoard (images in white)

[Arnau Barbecho Barrado]

Hello!

I'm trying to export a WhiteBoard with some pictures, but when i export the WhiteBoard into jpg or png some pictures are in white.

I tried with GoogleChrome and another browser (Edge), but i have the same problem.

Any idea?

Thanks to all community!

[Rajat Pratap Singh]

Hi @Arnau Barbecho Barrado 

Few things to try:

• Increase the zoom level of the Whiteboard and then try to export.
• Check if the pictures in the Whiteboard are not linked from an external URL. If so, upload the images directly as attachments on the whiteboard page.
• Check the extensions of the images in the whiteboard. If png, convert the to jpeg and then try to export.

Hope this helps!

Regards
Rajat

[Arnau Barbecho Barrado]

We increased the zoom level and then works.

I don't know why,.

[Shreeja J]

Hello @Arnau Barbecho Barrado 

To better understand the issue, could you please share a screenshot of how the Whiteboard looks before and after export?

Thanks,
Shreeja 

[Arnau Barbecho Barrado]

Hello @Shreeja J 

Here you have an example:

Before export:

After export: (format JPG)

[Thiago P _Atlassian Support_]

Hey there @Arnau Barbecho Barrado ,

Do you know if the image files added to this Whiteboard have different extensions (such as .jpg, .webp, .gif etc.) by any chance?

Notice that 'B "Vuelo"' and 'D Variador F.' work as expected, but 'CM_CKST' and 'A Estatica' do not.

[Arnau Barbecho Barrado]

Hello @Thiago P _Atlassian Support_ ,

We try with .jpg and .png, and with both we have the same problem. In this case, all pictures are .jpg, and we try to export to jpg and png.

When we increase the zoom level, as says @Rajat Pratap Singh then works.

[Thiago P _Atlassian Support_]

That's great!

Either way, please open a Support ticket so our Team can investigate this and open a new Bug (or point you to an existing one).

[Shreeja J]

@Arnau Barbecho Barrado 

Thanks for sharing the screenshots!
From what I can see is the images display fine on the Whiteboard itself, but they turn blank when exporting to JPG/PNG.

A few things you can try:

• Clear your browser cache and re-export

• Re-upload the images directly to the Whiteboard

• Try exporting as PDF (if available)

If it still doesn’t work, this might be a bug/limitation with Whiteboard export. I’d recommend raising a support ticket with Atlassian and attaching the before/after screenshots you already have so that they can investigate further.

Thanks,
Shreeja