Hello!
I'm trying to export a WhiteBoard with some pictures, but when i export the WhiteBoard into jpg or png some pictures are in white.
I tried with GoogleChrome and another browser (Edge), but i have the same problem.
Any idea?
Thanks to all community!
Few things to try:
Hope this helps!
Regards
Rajat
We increased the zoom level and then works.
I don't know why,.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello @Arnau Barbecho Barrado
To better understand the issue, could you please share a screenshot of how the Whiteboard looks before and after export?
Thanks,
Shreeja
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hey there @Arnau Barbecho Barrado ,
Do you know if the image files added to this Whiteboard have different extensions (such as .jpg, .webp, .gif etc.) by any chance?
Notice that 'B "Vuelo"' and 'D Variador F.' work as expected, but 'CM_CKST' and 'A Estatica' do not.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello @Thiago P [Atlassian Support] ,
We try with .jpg and .png, and with both we have the same problem. In this case, all pictures are .jpg, and we try to export to jpg and png.
When we increase the zoom level, as says @Rajat Pratap Singh then works.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
That's great!
Either way, please open a Support ticket so our Team can investigate this and open a new Bug (or point you to an existing one).
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks for sharing the screenshots!
From what I can see is the images display fine on the Whiteboard itself, but they turn blank when exporting to JPG/PNG.
A few things you can try:
Clear your browser cache and re-export
Re-upload the images directly to the Whiteboard
Try exporting as PDF (if available)
If it still doesn’t work, this might be a bug/limitation with Whiteboard export. I’d recommend raising a support ticket with Atlassian and attaching the before/after screenshots you already have so that they can investigate further.
Thanks,
Shreeja
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.