Error while using Companion

[Andreas Herfurth]

Good day,

after changing our Confluence instance to SSL (https://confluence.atlassian.com/doc/running-confluence-over-ssl-or-https-161203.html) we are unable to use the companion app.

After trying to edit a file, I'm asked to trust our domain. After confirming this, the software stops and is not working probably.

Here my Logfile:

error: adc:ServerFacade 2021-05-19T07:25:26.090Z Error: net::ERR_ABORTED
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2521:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)
info: adc:ErrorHandler - 2021-05-19T07:25:26.090Z Unable to JSON parse and extract response error responseText: undefined
error: adc:ProtocolHandler 2021-05-19T07:25:26.091Z Error parsing protocol link
error: adc:ProtocolHandler 2021-05-19T07:25:26.091Z Error: net::ERR_ABORTED
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2521:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)
error: adc:ProtocolHandler 2021-05-19T07:25:26.091Z Error: net::ERR_ABORTED
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2521:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)

The certificate is self-signed. Is that a problem?

Best regards from Germany

[Charlie Misonne]

Hi Andreas,

Indeed, using a self-signed certificate will not work with the Companion App. I found this bug report about it: CONFSERVER-59683

Your only options are switching to a CA signed certificate or to use edit in Office option as described in the workaround of the ticket.

Personally I have good experiences with free auto-renewing CA certificates from Let's Encrypt