Error while exporting to Word (Confluence Cloud)

[Eric Ross]

Hi there!

I'm getting an error 500 when exporting a Confluence document to Word.

The request is:

Host: cin-ucn.atlassian.net
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-US,en;q=0.5
Accept-Encoding: gzip, deflate, br
Referer: https://cin-ucn.atlassian.net/wiki/spaces/BIUCN/pages/607617026/Arquitectura+BIUCN+actual
Connection: keep-alive
Cookie: confluence.uiconfluence.recentchanges.size=40; 

.....

The response is:

HTTP/2.0 500 Internal Server Error
server: Atlassian Proxy/1.13.6.2
cache-control: max-age=5
content-type: text/html;charset=UTF-8
strict-transport-security: max-age=315360000; includeSubDomains; preload
date: Wed, 21 Nov 2018 18:44:25 GMT
atl-traceid: 77e4d698f8d516a2
expires: Wed, 21 Nov 2018 18:44:21 GMT
pragma: 
x-xss-protection: 1; mode=block
atl-tcs-time: Cache Hit
x-ausername: eross
x-content-type-options: nosniff
content-disposition: attachment;filename*=utf-8''Arquitectura+BIUCN+actual.doc;
set-cookie: JSESSIONID=F413127E7E6B519778954A3BB7A7B7C3; Path=/wiki; Secure; HttpOnly
X-Firefox-Spdy: h2

The failed URL is:

https://cin-ucn.atlassian.net/wiki/exportword?pageId=607617026

I dont know what to do. I'd like to see the Word document, but it just fails.

Any advice?

Thanks in advance

[Eric Ross · Accepted solution]

The problem was an image at the end of the document. This image was inserted as a link to an online image.

I downloaded the image, and re-inserted it as a "local" image, and now the document is exporting well (I got the Word document fine).