Email from story (JIRA)

[John McConnell]

Hello All; (still a newbe)

When manually sending a notice of the issue by clicking the email icon, I would like to create a set of email templates to choose from based on the cases (automation won't always work) with smart values in the email.  At this time, there is only a 'default' template, which gives me nothing in the body.

I have reviewed the email template documentation, but it doesn't address my case.

My workaround is to cut/paste from a Word document and do formatting, then click send.

What am I missing?

email button from an issue (below)

Default email template (below)

[Ste Wright · Accepted solution]

Hi @John McConnell 

Have you tried modifying email templates via these instructions? - https://confluence.atlassian.com/adminjiraserver/customizing-email-content-938847640.html

Ste

[John McConnell]

We have looked at this and our team is evaluating.  

Frankly seems a bit complex.

Thanks!