Editing Mode Glitching

[Louiesa Malicdem]

Whenever I enter edit mode in a Confluence knowledge article, the screen/interface glitches. Texts are randomly selected, the page scrolls up or down automatically, and elements flicker.

I've already tried the initial troubleshooting steps:

• Clearing the cache
• Using Chrome and Edge

However, the issue persists and only occurs when editing articles.

How do we fix this? Any help would be greatly appreciated!

[Maarten]

Together with Atlassian, we figured out the issue was the interaction between Confluence and a spelling checker add-on (like Grammarly). Try disabling such add-ons to see whether the issue disappears.

[Brant Schroeder]

@Louiesa Malicdem welcome to the Atlassian community 

Does this happen on different computers as well?  Is it happening with all confluence knowlledge articles?  Are other users having the same issue?

I think it sounds like a stuck key. Let me know the answers to the questions above.

[Maarten]

It happens to me as well.

And for the stuck key: that would impact other applications, which is not the case.

It happens to many pages, but not repeatable.

It seems to occur more frequently after converting to the new editor or when the page contains multiple images and/or links

[Yogesh Nandal]

@Brant Schroeder happening to me too. Not sure if having a table in the page causes this glitch or having a link to a JIRA ticket causes it, but I see this issue in some pages while editing. 

[Maarten]

Check whether you have an add-on for spelling checking in your browser. That was the issue for me. It causes interaction that is undesirable.

[Yogesh Nandal]

Hey @Maarten I don't have any grammar or translation add-ons, or anything that interacts with text element in HTML. I don't see the glitch when I create a new page and start adding content. It happens when editing an existing page with too many things (tables, images, check boxes, etc.) is what I noticed.