Duplicate user profile

[andre]

I managed, by mistake, to create a second profile on the same email address, while trying to download a document to Confluence.
Now the new profile cannot access existing team spaces on Confluence
The new profile does access the team workspace on Jira, but on a duplicate profile. The old profile is visible on Jira, linked to existing tickets
I deleted the new profile, but that seems to take away everything. I have cancelled the deletion, or I think so.
Please help!

[Angélica Luz · Accepted solution]

Hello Andre,

Welcome to Atlassian Community!

I saw that you created a ticket with our support related to the same question and they already helped you by mentioning the name of the site administrator that can fix the issue.

If there is anything else we can do to help, please let us know.

Regards,
Angélica