Donwgrade from Premium to Free plan for Trello

[Fanny Sahlström]

Hi, 

I accidentially sign up for the 14 days free trial for Trello Premium plan. I dont need that. I only want to use the Free plan but I dont find a way to downgrade it. It seems more or less impossible to contact them to make the change for me. 

Any help appreciated. 

Thanks 

[Brant Schroeder]

@Fanny Sahlström if you have not entered any payment information it will automatically downgrade after the trial.  If you have entered payment information you will need to cancel your free trial. https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/ 

Cancel a free trial

If a payment method is added, a Workspaces on a free trial will automatically convert to that paid plan at the end of the trial period. If no payment method is provided, the Workspace will downgrade to the free plan at the end of the free trial.

If you want to cancel your free trial early, please contact our billing support team for help.

To contact billing support about a free trial:

1. Open the billing contact form: Contact billing support

2. Log in

3. Since free trials don’t create invoices, choose Payments then Payment and credit card issues then Proceed without URL, SEN, EN or invoice number