Domain user not showing up after initially created as local Confluence user

[Owen Jones]

I have a user that signed up with a local confluence account.  His account does not show up in the AD groups or users.  I tried deleting his local confluence account and re-syncing the AD account.  He still does not show up either in users or in a AD group we have verified he is in.

[Thomas Deiler · Accepted solution]

Dear @Owen Jones

in most cases AD connection to Confluence are read-only. Means, creating users in Confluence will not populate them to AD.

Create the user in AD. Then he will show up.

I have in mind, that Atlassian announced in the past a new feature to exactly do what you wanted. But I am unsure if this was for Confluence or Jira ...

So long

Thomas

[Owen Jones]

Sorry, I must have explained it incorrectly.

The user already exists in AD.  Somehow they made a local confluence user and now their AD account doesn't show up in the searches or even groups.

So user created in Confluence that exactly matches an existing AD account.

Local user deleted from Confluence.

User does not show in searches or groups in AD.  

Thanks.

[Thomas Deiler]

Ah!  Disconnect AD before deleting from internal directory. Then connect AD again and sync. The user should show up. If not then you have to manipulate the LDAP settings.

[Owen Jones]

I already deleted the user so not sure what else to do.  I disabled the AD.  Checked if the user existed and it does not.  I then re-enabled it and sync'd.  The user still doesn't show up as a user or any of the groups I know he is part of.

I verified that he is in AD through another system as well as the groups I'm searching via confluence.

I'm guess maybe he still exists but can't be seen but now sure how to verify or clear that out.

Any other ideas?

And thanks for your help.

[Owen Jones]

I think I got this working.  I disconnected from domain.  Recreated the local user.  Then deleted and re-connected domain.  They are showing now.  Very weird.

Thank you for your help.

[Thomas Deiler]

Dear @Owen Jones ,

I did this in a similar way to remove a project role relation. A user was deleted from AD. The Integrity Checker Plugin reported this dead reference, but it got invisible in the users and roles tab. Just added the user to the internal user directory, relation got visible again and then I could delete it.

Anyhow this external user management is always tricky, because Jira does not control it, but changes will affect Jira.

So long

Thomas