Disabling Confluence Users

Hello team,

Greetings !!!

Recently we have purchased a Confluence (Server) 10 Users: Starter License. We are already using Jira Software (Server) 100 Users: Commercial License.

Please let us know how can we deactivate the Confluence users to effectively use our license for 10 users without deactivating the Jira users. Thank you for your support.

Note - Users are not able to login to Confluence as more than 10 users in Confluence are in active state.

Regards,

Pranav

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

Hi @Shubham Mishra

How are your users added to Confluence? Did you use the JIRA user directory for that or did you add them in the internal confluence directory?

Regards,

Dave

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hello Dave,

Yes, we used JIRA user directory to add users in Confluence. Thank you.

Regards,

Pranav

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hello @Dave Bosman _Inetum_

How we need to add users in Confluence as earlier we used JIRA user directory to add users in Confluence. Thank you.

Regards,

Pranav

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi @Shubham Mishra

If you added the group confluenc-users in JIRA to all your users you should remove it again and that will solve your problem (can take some time to syncronize depending on the settings that you used)

If you added the group jira-software-users to the global permissions in confluence you will need to disable the JIRA directory through the database. https://confluence.atlassian.com/confkb/how-do-i-remove-a-user-directory-from-confluence-via-the-database-308609397.html

And you should login again with the local confluence user.

Regards

Dave

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hello @Dave Bosman _Inetum_

In Confluence database we have 2 directories -

In Jira database we have 1 directory -

As per the link shared, will issue get resolves by removing the Remote Jira Directory from Confluence database? Please suggest.

Thank you

Regards,

Pranav

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Confluence

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Disabling Confluence Users

1 answer

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Atlassian Community Events