Difficulty accessing Jira Tickets in Confluence Whiteboard despite Jira Tunnel Connection to On-Prem

[aad-amohan]

We are currently facing challenges in integrating Jira on-prem with Confluence Whiteboard to display Jira tickets. Although we have established a Jira tunnel that facilitates connectivity between Jira on-prem and Confluence, this integration only allows us to display Jira on-prem tickets on a Confluence page, not within the Confluence Whiteboard. Is this a known limitation, and if so, is there a workaround to address this issue?