Delete "Unpublished changes"

[hemals]

Hi,

Recently i saw that on one specific Confluence page it is not removing the "Unpublished changes" label from the page.

I have restored to the previous version, closed the browser and reopened it. Restarted my computer, but the 'Unpublished changes" label still exists.

I am able to save/publish changes on other pages on Confluence.

Any ideas on why i have unpublished changes even if i have reverts to older version?

[Tomislav Tobijas]

Hi @hemals ,

I've managed to find this open bug that might be related: CONFCLOUD-70574: Opening a page, and closing it with no changes, shows "unpublished changes" in the top of the page. 

Btw, are other users seeing this label as well? I would expect so, but just to confirm.

Reverting a page to an older version should help, but in case it's not, potentially the official support team can clear this from the backend side.

Cheers,
Tobi

[Barbara Szczesniak]

Thanks for mentioning this bug, @Tomislav Tobijas I was able to go in and vote for it. The last comment was from the assignee saying that they wanted to close it because it only happened on legacy editor pages, which is deprecated and shouldn't be an issue, so I added a comment that it happens to me all the time, even though I've never had the legacy editor in my instance.

[hemals]

@Tomislav Tobijas I am unable to get official support team contact, it directs me to AI chat window, which offers me the same solution to revert to last published changes.

I have some changes and when i click update it is giving me error "Can't save changes, check your network connection, refresh the page, and try again. If the problem persists, contact your administrator for help"

Not sure why i cannot save changes to this page. Couple of other people on my team are able to save on this page, but there are few of us who cannot save the changes. I thought unpublished changes was the issue, but looks like it maybe some permission issue with the account of few of us, if some of the teammates are able to update/save their changes on this page?  Or can it be something else?

Is there a better way to contact the technical support? We do have paid version of Confluence for our company.

[Tomislav Tobijas]

@hemals interesting issue 🤔

I'm guessing you're not an app/Confluence admin on your instance? If that's the case, I'd suggest reaching out to them to check space permissions (although I believe that if you're able to reach edit mode of a page, you should also be able to publish it).

As for contacting support through the mentioned link, that can only be done by app or Org admins. 👈
So, similar to what I said above, whoever is the Confluence admin could raise a ticket on the support portal and add you as a request participant once the ticket is created.