Database doesn't display after migrating a space to a different cloud account

[Thierry Raoul Berset]

I have successfully migrated a Confluence space from a cloud account to a different cloud account, using xml export - import.

The Confluence space includes several databases.

All databases have the same issue after migration:

• The database gets displayed in the space's page tree. It has a URL in the new space.
  However, it does not load in the UI.
• Individual entries that are inserted on pages point to the database in the original location

I am testing with a user that has admin permissions in both accounts and for both spaces. I have checked permissions after migration and all content is working fine.

Re-indexing should not be the cause. The space is small, and migration was completed several hours ago.

This is the first time I have tried to migrate a space that includes databases.

Any proposal how to preserve a database when migrating the space to a different account?

[Trudy Claspill]

Hello @Thierry Raoul Berset 

I have not tried that process myself.

Have you opened a support case directly with Atlassian to find out if this is a known limitation? I did not find it in the documentation I checked nor in the public backlog.

I did see that databases are not supported in the export of a Site backup.

https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/

But I don't know if that also applies to Space exports.