Data retention in free plan

[Vidya]

I am using Jira free plan. I can see that account will be deactivated after 120 days of inactivity. But How long the data will be saved ? Is it 120 days ?

My data will lose after 120 days if I am actively using it ?

[Ste Wright]

Hi @Vidya 

Data retention information can be found on this help page.

Data retention period

After you have been unsubscribed, the length of your product’s data retention period will depend on its license or plan. For products with:

• Evaluation licenses – data is retained for 15 days

• Free plans - data is retained for 60 days

• Standard and Premium plans – data is retained for 60 days

At the end of this data retention period, your product’s data will be permanently deleted and cannot be recovered.

Atlassian won't delete any of your data stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.

Ste

[Vidya]

@Ste Wright   That means my data will be lost after 60 days if I am using free plan ? Another answer says it will be gone only after 120 days of inactivity. I am using it on daily basis and can't afford losing my data.

Thank you

[Tim Kopperud]

Hi @Vidya 

Since you are using it daily you will not lose any data. The free plan is not a trial, it's for up to 10 users in production. I have had my free plan (for personal use) for years now, and no data lost. 

In this scenario regard the word "retension" about keeping "not used data" (e.g. backup, after inactivity deadline etc.). It's not about how long the data lives on you Jira when using it. 

@Ste Wright starts by saying "After you have been unsubscribing..." which is not your case, because as long as you use the site your are still subscribing. 

See also my other answer in this discussion.

This is a excerpt from the link @Ste Wright attached (my emphasises):

What happens to Free plan products if they're inactive for too long?

Confluence

Confluence sites on the Free plan will be deactivated after 120 days of inactivity. To prevent your site being deactivated, just log in and view any Confluence page—that’ll count as activity and reset the 120-day clock.

Jira

If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn’t apply to that site.

Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in, and view something to restart the 120 days.

TimK

[Ste Wright]

Hi @Vidya 

Essentially the "unsubscribed" period for Free instances is deactivation - which is if you don't login to your Jira or Confluence for 120 days

After this point, you then have 60 more days to reactivate your instance and save your data (180 total), which you can usually do via https://support.atlassian.com/

So if you're using your instance daily, you'll be fine - your data will continue to be stored. It's only if you completely stop using it.

Ste

[Tim Kopperud]

Hi @Vidya 

If you log into the site and look at a page or something the "inactivity counter" resets, and no data will be lost.

You can have the free plan for as long as you want including your data as long as you use it once in a while. 

If you have a product on the free plan that is not free (i.e. an app), deactivation will not happen at all. 

If you let the account be deactivated, by not logging into  a site after 120 days, you will need to contact Atlassian for reactivation. 

TimK.