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Customers can't access our public link

monica_ros_artbridgesfoundation_org
monica_ros_artbridgesfoundation_org
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August 12, 2026

Public link is turned on, i can open it in my browser but our customers can't. Even going to incognito doesn't open the link. 

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Kris Klima _K15t_
Kris Klima _K15t_
Community Champion
August 12, 2026

Hi @monica_ros_artbridgesfoundation_org 

There was a system error affecting public links (and probably PDF exports). It's reported as resolved.

https://confluence.status.atlassian.com/

Aug 12, 2026

Resolved - On August 12, 2026 some Confluence users utilizing anonymous access via public links, may have experienced a 'Something went wrong' error message. The issue has now been resolved, and the service is operating normally for all affected customers.
Aug 12, 22:13 UTC
Identified - Some Confluence Cloud users visiting public links saw a Something went wrong error page. The issue affected anonymous access paths for public links, and some related Confluence areas could also show the same error message.
Aug 12, 20:11 UTC
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Trudy P Claspill
Trudy P Claspill
Community Champion
August 12, 2026

Hello @monica_ros_artbridgesfoundation_org 

Welcome to the Atlassian community.

What happens when the customer tries to access the link?

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Rob Hean
Rob Hean
Community Champion
August 12, 2026

@monica_ros_artbridgesfoundation_org - +1 to Trudy's comment (always good to include info like that!).

 

Also curious which specific link you're sending? Sometimes folks send an edit or internal link instead of the public one.

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