Creating a page from a template results in security token error

[Nico Williams]

For one of our custom page blueprints, when we try to create a new page from that template, we get an error that says "Your request could not be processed because a required security token was not present in the request. You may need to re-submit the form or reload the page."

Additionally, when checking the logs, we found a very large amount of heartbeat errors (which we know there are a lot of causes for), but the Atlassian support we've found online says that heartbeatAction errors are normal if the user's session expires, so it will say the userName is anonymous. But whenever there is a HeartbeatAction error that occurs when a user tries to create that page from the template, it has the correct userName, it doesn't say anonymous.

Something that might be important to mention is that our Confluence server is kept behind a reverse proxy using Apache2. But we're pretty sure we've set up Confluence to be aware of that reverse proxy.

Thank you for any help you can provide! This has been making it really tough to create pages from templates!

Edit: Some solutions that we've already tried are

- Increasing the maxPostSize in the HTTPS connector

- Increasing the session timeout amount

- Clearing cache & trying on a different browser

[Shannon S · Accepted solution]

Hello Nicolas,

Thank you for raising this, happy to help you and try to determine why this is happening. 

I recently saw another customer encountering this issue in Support. In their case, it was the very same. They were unable to create new pages from templates. The error logs showed some heartbeat errors, which were not related.

In the end, they informed us that they ran an update on all of their installed add-ons, and the issue no longer persisted. They suspect the update was with Blueprint Creator, but I would advise making sure all of your add-ons are up-to-date. You can also try with using Safe Mode in UPM to rule out any add-ons causing the issue.

If you continue to have issues, even after ruling out any add-ons, I recommend these first two checks:

• Bypass any proxy or firewall.
• Check modified files via Confluence Admin >> System Information and revert the modifications (if exists)
• Confirm if this occurs with all templates, or only specific ones.

Looking forward to hearing from you on this!

Shannon

[Nico Williams]

Updating Blueprint Creator seemed to do the trick! Thank you , Shannon!

[Shannon S]

Hi Nicolas,

Thanks for the update; glad it helped! :) 

Take care,

Shannon