Create backup for cloud is not creating backup

[Nandini Sarker]

We use backup manager to create backup for cloud manually every week once. Usually we create backup for cloud from the option and it creates a backup file of the confluence. Since 2 days it is showing processing, screen shot attached. Ideally it should not take more than 1hr to create the backup. Backup size usually is between 7 to 8 GB. We are not sure why it is taking too long time to create the backup.

[Shawn Doyle - ReleaseTEAM]

This is a few weeks old, is it still happening?

[Vish Reddy {Revyz}]

Hi @Nandini Sarker 

You may want to open a support ticket with Atlassian on this, seems like a bug to me.

BTW - Out of curiosity:

- Did you manually trigger the backup from the UI or did you use a script to do the same

- Where do you store the backup file once it is created on the cloud i.e. do you download to a local machine and store it away or do you just overwrite the file in the cloud

- Lastly, have you tried doing a restore of the backup file any time?

Thank you

Vish