Consistent "Failed to generate AI Summary" errors

[Tayo]

Hi everyone: I've been trying to get AI summarization of pages going in my cloud Confluence instance without any luck. I've tried the following tokens

• {{aiSummary}}
• {{page.aiSummary}}
• {{aiSummary}}
• {{generatedAISummary}}

The action is to either send an email or IM. Neither happens. What does happen is either

• The tokens don't get evaluated and all that shows up in the destination is whitespace where the summary should be OR
• An error in the audit log stating that AI summary failed to generate (see below)

I've tried different permutations of the rule configuration - manual and on event (status update usually)

. 

There's no combination or permutation of options that's done more than print blank or an error. What am I missing?

[Bill Sheboy · Accepted solution]

Hi @Tayo -- Welcome to the Atlassian Community!

I believe the Atlassian Intelligence (AI) features in Confluence are available in the Premium and Enterprise license levels:

https://support.atlassian.com/cloud-automation/docs/actions-in-confluence-automation/#Atlassian-Intelligence--AI-

Which license level are you using?

Kind regards,
Bill

[Tayo]

Turns out we don't have the subscription tier that allows AI automation (I was under the impression that having AI automation available in the rules config page implied there was access to AI features. Bad form)