Consistent "Failed to generate AI Summary" errors

[Tayo]

Hi everyone: I've been trying to get AI summarization of pages going in my cloud Confluence instance without any luck. I've tried the following tokens

• {{aiSummary}}
• {{page.aiSummary}}
• {{aiSummary}}
• {{generatedAISummary}}

The action is to either send an email or IM. Neither happens. What does happen is either

• The tokens don't get evaluated and all that shows up in the destination is whitespace where the summary should be OR
• An error in the audit log stating that AI summary failed to generate (see below)

I've tried different permutations of the rule configuration - manual and on event (status update usually)

. 

There's no combination or permutation of options that's done more than print blank or an error. What am I missing?

[Bill Sheboy · Accepted solution]

Hi @Tayo -- Welcome to the Atlassian Community!

I believe the Atlassian Intelligence (AI) features in Confluence are available in the Premium and Enterprise license levels:

https://support.atlassian.com/cloud-automation/docs/actions-in-confluence-automation/#Atlassian-Intelligence--AI-

Which license level are you using?

Kind regards,
Bill

[Tayo]

Turns out we don't have the subscription tier that allows AI automation (I was under the impression that having AI automation available in the rules config page implied there was access to AI features. Bad form)

[Piyush Agarwal]

The token syntax isn't actually the problem - `{{page.aiSummary}}` is correct per current Atlassian docs (lowercase, not `{{generatedAISummary}}` or `{{aiSummary}}` without the page prefix). You had it right on one of your attempts.

The issue is what Bill confirmed: AI automation actions are locked to Premium and Enterprise. But what makes this genuinely confusing is that Confluence's rule builder doesn't gate you at configuration time. It lets you build the rule fully, save it, and then fails silently at execution - either blank output where the summary should be, or that audit log error. No "this feature requires Premium" warning during setup. Just a rule that looks fine and doesn't work.

 This pattern has come up consistently in the community since the feature launched in late 2023. The UX gap is known, just not fixed.

 if you're on Standard and need automated summarization in your workflows, the realistic paths are:

 - Upgrade to Premium (the intended answer, obviously)

- Route around it with Zapier or Make - trigger on a Confluence page event, pass the page body to an external AI API, write the output back via the Confluence REST API. More setup, but works without a plan change and a few people have gotten this running for exactly this use case

- Rovo's manual in-page summary button still works on Standard - but that's a click-per-page thing, not automatable 

The third-party route isn't elegant but it's viable if a plan upgrade isn't on the table.

[Kh_Safal]

Hi @Piyush Agarwal , this topic has been locked because the thread has become a bit dated. If you’d like to keep the conversation going or have additional questions, we encourage you to start a new topic. You can read more about necro posting (“raising threads from the dead”) in our Community Guidelines.
Thanks!