Confluence throws "The editor didn't load this time" error when trying to edit a page

[Mariana Zatta]

After installing the new system license we could not edit documents. We follow the steps at https://confluence.atlassian.com/confkb/confluence-throws-the-editor-didn-t-load-this-time-error-when-trying-to-edit-a-page-840796639. html and it was not possible to solve the problem. we can only edit docuentos if we limit the collaborative edition. Any solution? Thank you . Greetings.

[Mariana Zatta · Accepted solution]

Thanks! i already solved the problem with those steps, specifically by opening port 8091 and restarting the collaborative tool! Greetings.

[JP _AC Bielefeld Leader_ · Accepted solution]

Hi Mariana,

my guess is that the Synchrony component of Confluence needed for collaborative editing is not configured correctly. 

Please check 

https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html

Best

JP