Confluence self-hosted suddenly lost all users

We suddenly lost all the users in the database. No one can login to self-hosted confluence and we followed the recovery admin steps but the suggested solution did not work per this article https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

Any guidance on how to access the confluence wiki again?

1 answer

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If the suggested solution to recover the admin account worked, what's the problem here?

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I appreciate you pointing that out. it did NOT work (I edited my question)

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Oh shoot okay. Can you let us know what you did and WHY it didn't work? I'm able to gain access to a confluence using that method myself

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I follow the instructions in article by stopping confluence then adding `

-Datlassian.recovery.password=<your-password>` to the setenv.sh at the bottom of the file after other flags are added

then I used start-confluence.sh to start the server. Tried to login with recovery_admin and the password that I set in the setenv.sh but no luck

I directly connected to the confluence postgres db running on server and the users table is oddly empty. Other tables have data in them

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