Confluence down

[Andreas Schierz]

Hi,

our Confluence site is down... I´m writing this here, because also the support is not reachable (502 bad request).

Dows anyone else face this problem too? Any ideas what i can do?

regards

Andy

[Stephen Sifers · Accepted solution]

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information.

We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This issue had led to a performance impact and, in some cases, outages. We have implemented a fix to resolve the issue and recovery is in process.

Further updates will be posted to our incident report directly.

Regards,
Stephen Sifers | Community Product Lead

[Andreas Schierz]

@Jan Niklas Rösch and @Peter J Lennartsson : Thank u very much for your answers!

I hope someone of the Atlassian Masterminds also reads this post:

- in their issue update they mention "The performance issues would have caused inaccessibility" - this is not would have!!! It caused inacessability!

- How are these deployments tested?!?!? -> at customers?

- funny, Atlassian is forceing customers to move to cloud, where we do not have any control of their updates AND obviously Atlassian does not have a valid testing process BEFORE roll out

-> does not promote much trust

@community: What u think 

r

Andy

[Jan Niklas Rösch]

you can subscribe to the incident updates here: https://confluence.status.atlassian.com/incidents/tszykx9pgb2q

[Andreas Schierz]

thx!!!

[Peter J Lennartsson]

Yes same issue here, Jira works fine but can not even make a ticket with support at the moment for the confluence issues  getting 502 or 504 errors when doing that 

Using European servers  fyi