Confluence access error even after granting product access and group membership.

[정주영]

 I am the admin of 'pettail.atlassian.net'. I've invited a user and granted Confluence access & groups, but the user still gets "Access Denied" and "Request Access" results in an error. What is the problem...?

[Trudy Claspill]

Hello @정주영 

Welcome to the Atlassian community.

Is the user trying to access a specific space or page in Confluence when the error occurs?

For whatever page they are trying to access, have you tried using the Page Restrictions option to check the user's access to the page?

Has the user tried logging in to the home page for Confluence?

https://pettail atlassian.ney/wiki

Has the user tried the same steps in a private browser window?

[정주영]

When trying to access the page URL, it says you do not have permission and an error occurs when requesting permission. Even though it is a collaboration space within the same space, it is not visible in all spaces.

[Trudy Claspill]

Have you tried using the Page Restrictions option to check the user's access to the page?

Has the user tried logging in to the home page for Confluence?

https://pettail.atlassian.net/wiki 

Has the user tried the same steps in a private browser window?

What error occurs when the user tries to request access?