Confluence - Unable to add app

[Coral]

I created Confluence on our site soon after I set up Jira. It has various documentation on it. I have been off on Maternity leave, but did regular Keep In Touch days and made sure I logged into Jira if I received an email saying it hadn't been used. We are using the free tier.

When I try to get to Confluence now, all I get is a message saying "Unable to add app". I searched for this in the community and there is another similar post with an answer that said it looked like the Confluence site had been soft deleted and was waiting for full deletion.

If that is the case here, is there anyway to get the Confluence site back, as I need that documentation and don't know why it would have been deleted without warning? I never received any emails saying Confluence was due for deletion.

Any help would be greatly appreciated.

[Marc -Devoteam-]

Hi @Coral 

As @Alex Koxaras -Relational- mentioned, you can use the link, but choose the Billing option, here you can always raise an issue.

for now I have asked for assistance of Atlassian Support for you, it can take 48 hours for them to get back to you.

[Alex Koxaras -Relational-]

Hi @Coral 

Your best chance is to contact atlassian's support https://support.atlassian.com/contact/ 

Is your primary instance free or paid?

[Coral]

Hi @Alex Koxaras -Relational- 

Thanks for your reply. As I mentioned in my post, we are using a free instance. Generally, it's just me using it, with perhaps one or two extra people sometimes.

However, as it's a free instance, that support link isn't available to us :-(