Hi,
I'm having some issues with the Confluence search behaviour. This occurs both in the general search and the "live search" widget.
I have a page structure with a number of knowledge base articles (pages). The page titles are constructed as follows:
Main page
When a person performs a search on ex. "ABC-1". (a lot of people know the codes by heart), it will suggest a lot of pages, except the correct one (ABC-1). It will suggest ABC-2, 102, 101, ..... but NOT ABC-1
In other cases, when the customer enters ex. ABC-101, then it will find the correct page and even display it on top of the search result.
Does anyone have an insight on the correct behaviour of the Confluence search? I presume that the "-" sign will be causing most of my issues.
Is there any way to reconfigure or tweak the search for better search results?
Best regards,
Kris
After contacting Atlassian Support I found out that there is already a bug ticket registered for this behaviour.
The issue seems to be caused by Lucene Tokenization, which blocks an exact text search when using some characters like hyphens.
In other words, "-" is treated as the special operator for negation. So, searching for "ABC -1" is the same as searching for "ABC NOT 1".
Hi @Kris Dewachter ,
Have you tried Space Manager for Confluence?
The search function helps you locate the exact document within the space.
It also helps to give you a visual view of your entire space(s) so that you're able to clearly see your Confluence structure.
I can't wait to hear your thoughts on the app. Please feel free to leave any questions/feedback here.
Thanks & have a great day! :)
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Hi @Mihai Schwarz ,
Thanks for your reply.
I tried adding the keys (ABC-1) as labels but that did not bring any improvement.
Also, manual re-indexing has been disabled on Cloud.
Best regards,
Kris
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Hi @Kris Dewachter ,
Have you tried adding keywords from the title as labels or simply adding labels to refine the available searches?
Additionally I suggest you should trigger a content indexing (outside of working hours) if you have lots of pages.
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