Confluence Free site disappeared - Atlassian Admin still exists but Cloud URL is unavailable

[Prasanth Adhikaram]

Hi everyone,

I'm looking for help recovering my Confluence Free site.

Site information

• Site URL: https://sp-systemc-modelling-docs.atlassian.net
• Product: Confluence Cloud (Free)

Problem

Until recently, I had a Confluence Free site hosted at the above URL.

Now, whenever I try to access:

https://sp-systemc-modelling-docs.atlassian.net/wiki

I receive the following error:

Page unavailable
Your Atlassian Cloud site is currently unavailable.

What I've verified

• I can successfully sign in to Atlassian Administration.
• My organization sp-systemc-modelling-docs still exists.
• I am the administrator of the organization.
• Under Billing and Apps, I only see:
  • Studio
  • Rovo
  • Rovo Credits
• Confluence no longer appears anywhere in Billing or Apps.
• When I try to contact Atlassian Support, the support portal says:

"Sorry, we can't find this Cloud URL."

My questions

1. Has my Confluence Free site been automatically deactivated or deleted?
2. Is there any way to restore the Confluence product and recover my existing pages?
3. Since the Atlassian organization still exists, is there any recovery option available?

Any guidance from Atlassian staff or anyone who has experienced this would be greatly appreciated.

Thank you!

[Kris Klima _K15t_]

@Prasanth Adhikaram 

For your reference, I recommend this community article about free apps expiry dates writen by @Trudy P Claspill 

[Nikola Perisic]

Hi @Prasanth Adhikaram 

Usually this happens when you haven't been using the instance for 120+ days. Atlassian automatically deactivates those sites. I've requested support from them.