Confluence Databases are incorrectly displaying an "offline" error message

[Maryna Khomenko]

Issue Summary

• Problem: Confluence Databases are incorrectly displaying an "offline" error message: "Looks like you’re offline. We’ll sync any offline changes when you’re back."
• Scope: This is affecting all users across the entire site.
• Impact: While data appears to mostly save, the persistent UI error is causing confusion and disrupting workflow for the whole organization.

Troubleshooting Performed

• Verified that the internet connection is active and stable.
• Confirmed the issue persists after refreshing the page.
• Confirmed the issue persists in Incognito/Private browsing mode and after clearing browser cache/cookies.
  
  

Technical References
• Related Bug: This behaviour matches https://jira.atlassian.com/browse/CONFCLOUD-79864
• Requested Action: Since the issue is organization-wide, please advise if a manual backend database re-sync for our instance to realign the cloud schema can help to solve "offline" issue OR you might have any other workarounds.

Kindly ask your support so that we can continue using Confluence Database functionality.

Thank you,
Maryna

[Tomislav Tobijas]

Hey @Maryna Khomenko ,

Does the message display continuously, or does it appear only occasionally? I've noticed a slight delay, and this message pops up when I switch tabs or windows and navigate back to the database. Although it usually goes away.

Anyway, if it still seems to be an issue (for all users on your site), I could request assistance from the forum support team to check it out.

Cheers,
Tobi

[Arkadiusz Wroblewski]

@Tomislav Tobijas 

That´s definitely Bug, but for me more a Visual Bug than Function Bug.

[Maryna Khomenko]

Hi @Tomislav Tobijas 
Thanks for your comment
This 'offline' message appears like every 1-2 minutes and make the database frozen from editing for some seconds, it makes our work challenging :(
We are using databases for Data Mapping documentation (data models are appx 1K fields), and usually it contains 1-4 connections (entry links or backlinks) with other databases and Jira tickets details. 
All of this should be still bearable for classic Database functionality, but with our experience we might have to consider alternative tools.
If you know how to involve forum support team to check this 'offline' issue, it would be helpful.

Cheers, 
Maryna

[Tomislav Tobijas]

Thanks for the additional info @Maryna Khomenko !

I've reached out to forum support and someone should get back to you here within 1 or 2 business days.

[Maryna Khomenko]

@Tomislav Tobijas many thanks for your support!

[Arkadiusz Wroblewski]

Hello and welcome @Maryna Khomenko 

You can try to reach out to Atlassian Support with a no-login option.

Other way you must wait till somebody Flag that for Atlassian.

1. If you can’t access your account to open a ticket, use this no‑login path:
2. Visit our support page: https://www.atlassian.com/company/contact
3. Select “Pricing, billing and licensing.”
4. Continue without logging in.
5. Enter your email.
6. In “How can we help you,” select “Other.”
7. Skip the URL fields if they don’t apply.
8. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

[Maryna Khomenko]

Hi @Arkadiusz Wroblewski , thank you for the helpful note
Unfortunately does not work :(

[Anastasiia Dimnych]

Hi @Maryna Khomenko,

There is an active incident impacting JSM https://status.atlassian.com/, that's why you may face this error. I am looking into the issue you reported initially and will get back to you soon.

Best,

Anastasiia

[Maryna Khomenko]

@Anastasiia Dimnych many thanks, will be waiting.
So nice to see your prompt reaction :) 

[Anastasiia Dimnych]

Hey @Maryna Khomenko,

I created a support ticket on your behalf, please check your email for updates from the ticket JST-1293212. I hope this helps!

Best,

Anastasiia

[Maryna Khomenko]

Great! Many thanks, @Anastasiia Dimnych :)
I will also add to this ticket some tech files with console logs and har details on the issue