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Confluence Dashboard Won't Load after Failed Import

Deleted user June 17, 2019

I am building a new server to migrate our existing Confluence and Service Desk instances too. I had a working Confluence instance and then attempted to import a backup from the existing dev box. The import failed and then Confluence failed. I have uninstalled/reinstalled and removed and recreated the database. I'm still getting the same error. The error message is at the end.

This question Confluence returns system error due to 'Invocation of method 'isShowSignUp' in class com.atlassian.confluence.user.actions.LoginAction threw exception java.lang.NullPointerException at /login.vm' Seems to be the same but it doesn't solve this problem.


2019-06-17 19:43:50,567 WARN [Caesium-1-2] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']
2019-06-17 19:44:50,254 ERROR [http-nio-8090-exec-2] [opensymphony.webwork.dispatcher.VelocityResult] doExecute Unable to render Velocity Template, '/login.vm'
-- url: /login.action | traceId: 67f5964ed8bd37a8 | userName: anonymous | action: login
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'isShowSignUp' in class com.atlassian.confluence.user.actions.LoginAction threw exception java.lang.NullPointerException: Application cannot be null at /login.vm[line 6, column 28]
at

.....deleted


Caused by: java.lang.NullPointerException: Application cannot be null
at com.google.common.base.Preconditions.checkNotNull(Preconditions.java:226)
at com.atlassian.confluence.admin.criteria.DirectoryUtil.getActiveDirectories(DirectoryUtil.java:29)
at com.atlassian.confluence.admin.criteria.DirectoryUtil.findFirstDirectoryWithGivenPermission(DirectoryUtil.java:47)
at com.atlassian.confluence.admin.criteria.DirectoryUtil.findFirstDirectoryWithCreateUserPermission(DirectoryUtil.java:37)
at com.atlassian.confluence.admin.criteria.DefaultWritableDirectoryExistsCriteria.isMet(DefaultWritableDirectoryExistsCriteria.java:35)
at com.atlassian.confluence.user.actions.AbstractLoginSignupAction.isShowSignUp(AbstractLoginSignupAction.java:60)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:385)
at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:374)
at com.atlassian.velocity.htmlsafe.introspection.UnboxingMethod.invoke(UnboxingMethod.java:28)
at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:270)
... 394 more
2019-06-17 19:44:50,258 WARN [http-nio-8090-exec-2] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[null]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #412086404)
-- url: /login.action | traceId: 67f5964ed8bd37a8 | userName: anonymous
2019-06-17 19:44:50,258 ERROR [http-nio-8090-exec-2] [atlassian.confluence.servlet.ConfluenceServletDispatcher] sendError Could not execute action
-- url: /login.action | traceId: 67f5964ed8bd37a8 | userName: anonymous
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'isShowSignUp' in class com.atlassian.confluence.user.actions.LoginAction threw exception java.lang.NullPointerException: Application cannot be null at /login.vm[line 6, column 28]
at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:337)
at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:284)
at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262)
at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:507)
at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:71)
at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:142)
at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:336)

...deleted
Caused by: java.lang.NullPointerException: Application cannot be null
at com.google.common.base.Preconditions.checkNotNull(Preconditions.java:226)
at com.atlassian.confluence.admin.criteria.DirectoryUtil.getActiveDirectories(DirectoryUtil.java:29)
at com.atlassian.confluence.admin.criteria.DirectoryUtil.findFirstDirectoryWithGivenPermission(DirectoryUtil.java:47)
at com.atlassian.confluence.admin.criteria.DirectoryUtil.findFirstDirectoryWithCreateUserPermission(DirectoryUtil.java:37)
at com.atlassian.confluence.admin.criteria.DefaultWritableDirectoryExistsCriteria.isMet(DefaultWritableDirectoryExistsCriteria.java:35)
at com.atlassian.confluence.user.actions.AbstractLoginSignupAction.isShowSignUp(AbstractLoginSignupAction.java:60)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:385)
at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:374)
at com.atlassian.velocity.htmlsafe.introspection.UnboxingMethod.invoke(UnboxingMethod.java:28)
at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:270)
... 394 more
2019-06-17 19:44:50,262 INFO [http-nio-8090-exec-2] [atlassian.confluence.status.SystemErrorInformationLogger] writeToLog
Request Unique ID : ccc97653-e40c-4c44-a1b5-f6d1ae13b4fd
--------------------------
JVM Stats
--------------------------
usedMemory = 525196480
usedMemoryInMegabytes = 500
availableHeap = 548545344
freeMemoryInMegabytes = 523
allocatedHeap = 1073741824
freeAllocatedHeap = 548545344
totalMemory = 1073741824
totalMemoryInMegabytes = 1024
availablePermGen = 0
maxPermGen = -1
maxHeap = 1073741824
usedHeap = 525196480
freeMemory = 548545344
usedPermGen = -1
--------------------------
Request Information
--------------------------
URL: http://esvro32-wiki-01.eoc.ecs.nasa.gov:8090/500page.jsp
Scheme: http
Server: esvro32-wiki-01.eoc.ecs.nasa.gov
Port: 8090
URI: /500page.jsp
Context Path:
Servlet Path: /500page.jsp
Path Info: null
Query String: os_destination=%2Findex.action&permissionViolation=true
--------------------------
Attributes
--------------------------
javax.servlet.forward.request_uri: /login.action
javax.servlet.forward.context_path:
javax.servlet.forward.servlet_path: /login.action
javax.servlet.forward.query_string: os_destination=%2Findex.action&permissionViolation=true
javax.servlet.forward.mapping: org.apache.catalina.core.ApplicationMapping$MappingImpl@18732632
javax.servlet.error.status_code: 500
com.atlassian.confluence.impl.profiling.DecoratorTimings: com.atlassian.confluence.impl.profiling.DecoratorTimings@3416d075
com.opensymphony.sitemesh.APPLIED_ONCE: true
__cleanup_recursion_counter: 0
com.atlassian.confluence.util.message.MessagesDecoratorFilter__already_filtered__: true
com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter_already_filtered: true
atlassian.core.seraph.original.url: /500page.jsp?os_destination=%2Findex.action&permissionViolation=true
com.atlassian.labs.botkiller.BotKillerFilter: true
com.atlassian.gzipfilter.GzipFilter_already_filtered: true
Confluence-Request-Time: 1560800690245
webwork.valueStack: com.opensymphony.xwork.util.OgnlValueStack@5f329d86
confluence.themecontext: com.atlassian.confluence.themes.ThemeContext@e400734
javax.servlet.error.message:
javax.servlet.error.servlet_name: action
com.opensymphony.sitemesh.USINGSTREAM: false
B3-TraceId: 95e043e942e1f2
loginfilter.already.filtered: true
javax.servlet.jsp.jspException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'isShowSignUp' in class com.atlassian.confluence.user.actions.LoginAction threw exception java.lang.NullPointerException: Application cannot be null at /login.vm[line 6, column 28]
javax.servlet.error.request_uri: /login.action
com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered: true
com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter: true
javax.servlet.error.exception: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'isShowSignUp' in class com.atlassian.confluence.user.actions.LoginAction threw exception java.lang.NullPointerException: Application cannot be null at /login.vm[line 6, column 28]
os_securityfilter_already_filtered: true
com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter: true
com.atlassian.confluence.util.profiling.ConfluenceProfilingStrategy.splits: []
--------------------------
Parameters
--------------------------
os_destination : /index.action
permissionViolation : true
caused by: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'isShowSignUp' in class com.atlassian.confluence.user.actions.LoginAction threw exception java.lang.NullPointerException: Application cannot be null at /login.vm[line 6, column 28]
at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:337)
caused by: java.lang.NullPointerException: Application cannot be null
at com.google.common.base.Preconditions.checkNotNull(Preconditions.java:226)

2019-06-17 19:48:50,568 WARN [Caesium-1-1] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']
2019-06-17 19:53:50,567 WARN [Caesium-1-1] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']

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