Confluence Cloud connection to Zapier times out

[Deleted user]

I'm trying to set up a Zap but the connection to Confluence Cloud times out after a few hours. I've submitted a ticket to Zapier support and they've confirmed that this is a bug on Confluence's side. 

What should happen:

1) Connect confluence account to Zap. 

2) When a new Confluence page is created, it should send a ping to the Zap, allowing subsequent Zaps to take place.

What happens:

1) Connect confluence account to Zap.

2) Tests run fine for a few hours and Zaps are triggered from Confluence new page creation to the Zap's next steps.

3) Confluence Cloud account becomes disconnected, and Zaps no longer run. I've reconnected my Confluence Cloud account to Zap about 5 times now. 

Image: https://share.getcloudapp.com/JruG2BXQ 

Thank you! 

[Azhaziq Goh]

Same issues also recently. Been manually reconnect every time I want to use zapier task to run

[Dana Rosenberg]

I reached out to customer service & they created this ticket for the confluence dev team to investigate - https://jira.atlassian.com/browse/CONFCLOUD-73809 . They recommend anyone effected comments on how this is impacting your experience. The more traction, the faster they'll enact a fix. If you can, please comment & upvote there.

[李霜茹]

I have the same issue here :(

[Dana Rosenberg]

Please comment here. This ticket was submitted by the confluence dev team.  The more comments, the faster this bug will be prioritized  :https://jira.atlassian.com/browse/CONFCLOUD-73809.

[Jason R Holt]

I believe this is a bug in Confluence as I just started hitting this myself last week.

[Dana Rosenberg]

if you'd like this fixed, please comment on this ticket. It will help confluence team prioritize:  :https://jira.atlassian.com/browse/CONFCLOUD-73809.

[Dana Rosenberg]

Same issue here.. 

[Deleted user]

Still no response from Confluence. I guess this is not a priority fix for them :/ 

[Dana Rosenberg]

Olivia - I pushed for them to create a ticket on this, but it needs comments to get prioritized by confluence. Please enter your comments on this ticket on how it is impacting your daily workflow & encourage others to do the same :https://jira.atlassian.com/browse/CONFCLOUD-73809.

[Sara Enoch]

This is happening to me, too. Attempts to contact Atlassian support just loops me back to the community.

[Dana Rosenberg]

Please comment on this related ticket. The more comments they see the faster this will get prioritized: https://jira.atlassian.com/browse/CONFCLOUD-73809.