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Confluence Cloud app - cannot save notes

Clara Jaquet
Clara Jaquet
August 3, 2026

Hi,

It's been a couple of weeks now that when attempting to create notes within Confluence Cloud App inside Teams, when clicking on "Save" to generate the page, a message "Something went wrong. Please try again. If the issue persists please contact Atlassian support".

I attempted removing and adding again the app without success. Any other step recommended to fix this, or is this a known issue under resolution?

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Clara Jaquet
Clara Jaquet
August 4, 2026

Error.pngHi Arek,
Thanks for your answer. 

Previous time, November 2025, the problem was occuring when attempting to Publish the page via Confluence Cloud. I requested my company IT support to investigate the firewall as recommended, they could not find the issue. It suddenly worked again during January 2026 and I could never get explanation why.

This time the issue occurs earlier: I cannot even write notes. I can add the Confluence Cloud App to the meeting's apps, but when I click on "Start Notes" I have this error message. I checked: it occurs also when doing it on Teams Web. 

 

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Arkadiusz Wroblewski
Arkadiusz Wroblewski
Community Champion
August 3, 2026

Hello @Clara Jaquet 

You reported similar Problem quite some time Ago.

https://community.atlassian.com/forums/Confluence-questions/Publishing-from-Microsoft-Teams-Confluence-Cloud-app-is-broken/qaq-p/3149020 

How did it solved back then ?

Could you let us know whether Teams web behaves the same way and whether another user can reproduce it?

Sometimes Problems persist in APP but overall all new Microsoft Apps are Web-based so you should definitely give it a try in Teams Web

Best,

Arek 🤠 

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Clara Jaquet
Clara Jaquet
August 4, 2026

Seems that my answer was published above your question weirdly, sorry about that...

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Arkadiusz Wroblewski
Arkadiusz Wroblewski
Community Champion
August 4, 2026

Did you try an Incognito window? If the problem disappears, it's likely not persistent. Before escalating, one more test would be helpful if easy.

Ask another user on your Atlassian site to add Confluence Cloud to a Teams meeting and select Start Notes. If the same error occurs, it confirms the issue is site/integration-wide, not account-specific.

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