Conflence was locked due to too many users invited

[Guan Huang]

My conflence was locked due to too many users invited, I have now removed some users from the confluence, any way I can unlock my confluence without paying $150 dollars?

[Pramodh M · Accepted solution]

Hi @Guan Huang 

Welcome to the Community!!

You should be under an active subscription to access Confluence and should have product access.

Navigate to https://admin.atlassina.com and go to the billing section to see how many users have access to the site and reduce the number of users if it is more than subscribed count.

Let me know if this helps!!

Thanks,
Pramodh

[Guan Huang]

Our team was unsubscribed from Jira Software, Confluence due to too many users. I have also checked the bill section in my account, there is no outstanding payment. We have now reduced number of users from 11 to 8 and wish to continue using free trial version (less than 10 people). If this is allowed, can you please reactivate our confluence and Jira Software or get a copy of our original confluence data and jira tickets.

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

That's not how Atlassian Cloud works.  You don't get "unsubscribed" from anything, and there is no "reactivate", you just carry on using the system because you've paid for it.

Could you tell us what the actual problem is?  What error messages are you getting when you try to log in?

[Guan Huang]

Problem already solved thanks 

[Alex Koxaras -Relational-]

@Guan Huang it would be very useful for other user of this community to know what was the exact problem, and how this was solved. This will benefit a lot of people. So kindly provide your answer.