Comala Workflow email notification trigger not working when approver is assigned

[Zahide Kaplan]

Dear Atlassian community, 

I hope this message finds you well. 

We are using Confluence Cloud and trying to purchase Comala, and we have already customized a workflow where approvers can be assigned explicitly.

I added a trigger that should send an email to the approver whenever an approver is assigned. Previously, the email was being sent, but I couldn't customize the content the way I wanted. Now, however, the email is not being sent at all.

You can see my configuration in the screenshot. The email should be sent every time the same user is assigned as an approver to the same work product.

Thanks for your support. 

[oliver cuesta]

Hi @Zahide Kaplan

While @assignee is correct, to provide you with the most precise and customized solution for your specific requirements, I strongly recommend opening a support ticket with us. You can do this by visiting the Appfire's Customer Support Portal: https://appfire.atlassian.net/servicedesk/customer/portal/11.

Our team is eager to assist you in detail and offer the best guidance to help you achieve your desired outcome.

Kind regards,

Oliver

Appfire Support

[Zahide Kaplan]

Hi, 

Actually, it’s already there (see below). Or did you mean something different?

when a add new trigger for page update and use smart value as 'creator'. I received email but for assignee not working . It's strange.

[Rilwan Ahmed]

Hi @Zahide Kaplan ,

Try adding @assignee@ in the confluence smart values sections

https://appfire.atlassian.net/wiki/spaces/CDML/pages/649925212/Value+Reference+Modifiers 

[Zahide Kaplan]

Hi, 

Actually, it’s already there (see below). Or did you mean something different?

when a add new trigger for page update and use smart value as 'creator'. I received email but for assignee not working . It's strange.

[Rilwan Ahmed]

Dear @Zahide Kaplan 
You need to try with 2 "@". i.e. at the start and end
"@assignee@"

[Zahide Kaplan]

Hi, 

In the field, when I use two “@” symbols instead of a text field, it automatically forces me to select an assignee. In other words, this field is in a “dropdown”.

please check screenshots.

[Zahide Kaplan]

actually I already did it by selecting the creator, and when I select the creator, the email is sent. But for the assignee, the email doesn’t work.

Maybe i can share the code editor of workflow is below:

Appreciate.

{
"name": "Test Workflow",
"id": "custom",
"description": "creating for testing",
"states": [
{
"name": "Draft",
"transitions": {
"select": [
"In progress"
]
},
"description": "once the document is just created",
"colour": "#4A6785"
},
{
"name": "In progress",
"description": "In progress",
"transitions": {
"select": [
"In Review",
"Draft"
]
},
"colour": "#0052CC"
},
{
"name": "In Review",
"transitions": {},
"approvals": [
{
"name": "reviewers",
"assignable": true
}
],
"colour": "#FFAB00"
},
{
"name": "Approved",
"final": true,
"transitions": {
"select": [
"In progress"
]
},
"colour": "#14892C"
}
],
"triggers": [
{
"event": "on-page-updated",
"conditions": [
{
"state": "Approved"
}
],
"actions": [
{
"action": "change-state",
"state": "In progress"
}
]
},
{
"event": "on-approve",
"conditions": [
{
"state": "In Review"
}
],
"actions": [
{
"action": "change-state",
"state": "Approved"
}
]
},
{
"event": "on-page-updated",
"conditions": [
{
"state": "Approved"
}
],
"actions": [
{
"action": "change-state",
"state": "In progress"
}
]
},
{
"event": "on-reject",
"conditions": [
{
"state": "In Review"
}
],
"actions": [
{
"action": "send-email",
"recipients": [
"@assignee"
],
"notification": {
"subject": "@assignee@ gh",
"title": "@assignee@ fgbfg",
"body": "@assignee@ gbgfb"
}
}
]
},
{
"event": "on-page-updated",
"actions": [
{
"action": "send-email",
"recipients": [
"@creator",
"@watchers"
],
"notification": {
"subject": "page updated",
"body": "page updated "
}
}
]
},
{
"event": "on-assign",
"conditions": [
{
"state": "In Review"
}
],
"actions": [
{
"action": "send-email",
"recipients": [
"@assignee"
],
"notification": {
"subject": "you assigned",
"body": "you assigned "
}
}
]
}
],
"parameters": [
{
"name": "reviewer",
"type": "user",
"scope": "workflow",
"label": "reviewer",
"defaultValue": "712020:ea518eb7-616a-44fd-97b2-4a2a429d1a59"
}
],
"HTMLdescription": "creating for testing"
}