Collaborative Editing

[Joanna Parrilla]

Hello.
I need to enable the collaborative edition in confluence (while collaborative editing is OFF I can create articles and edit, but when it's ON I can't create or edit articles).
I have a reverse proxy but I can't touch the configuration there.
How can I do inside the confluence server only?
Thank you!

[Dave Theodore [Coyote Creek Consulting]]

The issue is likely with your reverse proxy configuration. There could also be a problem with the server.xml in Confluence, though. Either way, you need to work with someone that can effect change on the operating system level.

[Nic Brough -Adaptavist-]

There is nothing you can fix in the Confluence server's UI or admin settings, this is a problem with the proxy server configuration.

Either the proxy is wrong or the connector for Synchrony-behind-a-proxy is wrong (or both).  This is a very common problem, almost always caused by whomever is setting up Confluence or the proxy missing something.

The application log might help point you in the right direction, have a look at <confluence home>/logs and check the atlassian-confluence.log and files that have "synchrony" in their name.