Changing my account email to/from an alias of itself

[Steve Gallant]

Hello there, 

I tried looking this up, but was unsuccessful as I didn't really know how to phrase the question. Here are the details:

• My email account has been switched from first.last@domain.com to first@domain.com
• first.last@domain.com is now an alias to first@domain.com
  • This is now the real account
• When I try to change my email Manage Your Account, I get an email to first.last@domain.com saying that I should check first@domain.com, however I never get the email at first@domain.com
  • I wonder if the fact that the email is an alias of itself is causing issues with the mail even being sent

I'm a site admin for our cloud instance, so I imagine I should be able to make whatever change necessary from your impending solutions :)

Thanks in advance!

[Nic Brough -Adaptavist- · Accepted solution]

I suspect something might be wrong with your email system.  Jira has no knowledge or understanding of email aliases - it simply fires the email off to the address its been given.

If you're getting emails from it ok on the old address, then it's able to send, so it must be the aliasing on the email server.

[Steve Gallant]

Thanks Nic - I'll check internally here to see if there is some sort of filtering going on. Never thought of that.