Cannot reach my confluence account

[Ahmet Efe Bilecenoğlu]

Hello,

Somehow i cannot reach my confluence account "https://efe1382.atlassian.net/wiki/" anymore. Support-team could you fix it?

[Arkadiusz Wroblewski]

Hello and welcome to Atlassian Community @Ahmet Efe Bilecenoğlu 

Did it was Free subscription and when you tried last time access it?

Atlassian has a policy regarding the deactivation and deletion of inactive Free subscriptions.

Trudy wrote a great article about that, elaborating on many things:

https://community.atlassian.com/forums/Jira-articles/Atlassian-Jira-JSM-Confluence-Free-Tier-Inactivity-amp-Data/ba-p/3251237 

If you are the admin/billing admin, check admin.atlassian.com → Billing → Subscriptions → Inactive for Confluence for efe1382.atlassian.net.

Best,

Arek 🤠 

[Ahmet Efe Bilecenoğlu]

Hello Arek,

I was login couple days ago my free subscription after I had recived e-mail about "Your subscription is being deactivated due to inactivity". But i can not see my account on "Billing → Subscriptions → Inactive" section right now. I dont know what to do.

[Viswanathan Ramachandran]

Hi,

try reach out to atlassian support direct : https://www.atlassian.com/company/contact/purchasing-licensing#/

• choose your account
• reactivate subscription
• then need more help
• at the bottom of the screen "submit support ticket"
• enter the description