Cannot reach my confluence account

[Ahmet Efe Bilecenoğlu]

Hello,

Somehow i cannot reach my confluence account "https://efe1382.atlassian.net/wiki/" anymore. Support-team could you fix it?

[Arkadiusz Wroblewski]

Hello and welcome to Atlassian Community @Ahmet Efe Bilecenoğlu 

Did it was Free subscription and when you tried last time access it?

Atlassian has a policy regarding the deactivation and deletion of inactive Free subscriptions.

Trudy wrote a great article about that, elaborating on many things:

https://community.atlassian.com/forums/Jira-articles/Atlassian-Jira-JSM-Confluence-Free-Tier-Inactivity-amp-Data/ba-p/3251237 

If you are the admin/billing admin, check admin.atlassian.com → Billing → Subscriptions → Inactive for Confluence for efe1382.atlassian.net.

Best,

Arek 🤠 

[Ahmet Efe Bilecenoğlu]

Hello Arek,

I was login couple days ago my free subscription after I had recived e-mail about "Your subscription is being deactivated due to inactivity". But i can not see my account on "Billing → Subscriptions → Inactive" section right now. I dont know what to do.

[Trudy P Claspill]

Hello @Ahmet Efe Bilecenoğlu 

Please try logging into your Organization through https://admin.atlassian.com

Expand Apps. Click on Atlassian Apps.

Do you see Confluence listed there? Do you see a warning symbol (exclamation point in a yellow triangle) next to its name? If so, hover your pointer over that symbol to see the associated message. 

If you do see Confluence listed and no warning symbol, then you subscription has not been deactivated.

There may be some problem happening within the Atlassian infrastructure which is causing your problem, though I don't see any incidents currently for Confluence or the Atlassian infrastructure.

https://status.atlassian.com/

[Viswanathan Ramachandran]

Hi,

try reach out to atlassian support direct : https://www.atlassian.com/company/contact/purchasing-licensing#/

• choose your account
• reactivate subscription
• then need more help
• at the bottom of the screen "submit support ticket"
• enter the description