Cannot login

[Adam Ashraf]

I have tried using this method to reset the recovery_admin but it still won't let me login:

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

[Adam Ashraf]

Thank you, that fixed it!

[Adam Ashraf]

Step 1) Stop confluence service

Step 2) Edit the set-env.sh file

Step 3) Sudo su confluence

Step 4) ./start-confluence.sh

The KB doesn't really go into detail on where exactly to enter the recovery password line. Does this look correct to you?

[Nic Brough -Adaptavist-]

That looks completely correct to me.

The other question I completely forgot though - what version of Confluence are you on?

[Adam Ashraf]

• Powered by Atlassian Confluence 6.5.0

[Adam Ashraf]

I can't log in with any accounts, LDAP or local

[Nic Brough -Adaptavist-]

Ah, I thought it might be.  Confluence 6.5 and below have to use the database method of changing the password, they don't have a recovery function.

Have a look through https://confluence.atlassian.com/conf64/restore-passwords-to-recover-admin-user-rights-936511358.html (and remember to remove the -D line if you upgrade to 6.6+!)

[Nic Brough -Adaptavist-]

This will only work if you have done everything it says in the documentation.  If you miss any step, or alter them away from the docs, it will fail.

Which step did you skip?