Cannot login into fresh confluence server install after restoring backup from cloud confluence

[Greg Rogers]

I am moving from a cloud instance to a server instance of confluence and after restoring the backup, I am unable to log into the instance using my cloud details.

To be specific, I am restoring to a fresh install of confluence server - no prior usage etc. To install I selected production installation, specified the database details - this worked fine. After going into the backup section and restoring the backup, I could no longer get into confluence.

I've tried using these instructions: https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html. Unfortunately using the username `recovery_admin` with the specified password did not work.

How to complete the migration of the cloud backup to the server installation?

[Moses Thomas]

@Greg RogersI meant which  version of confluence you  want to  migrate too  ;)

[Greg Rogers]

Moving from cloud to the latest server version

[Moses Thomas]

@Greg RogersOk

[Greg Rogers]

I'm using the "up to 10 users" version

[Moses Thomas]

@Greg Rogersif  you  are migrating  to  confluence server 6.5.0 and above please use this documentation  https://confluence.atlassian.com/conf64/restore-passwords-to-recover-admin-user-rights-936511358.html

Best!

[Greg Rogers]

Thank you!