Cannot add a new individual user to Confluence Space

[Samantha Tummey]

I am space admin and I am trying to add a new user to the space but keep getting the message "cannot find specified URL".  I have tried various ways to add this user (who is in AD) and have tried other users but cannot get around this. 

Help much appreciated!

[Zak Laughton]

Hi Samantha,

I'd like to get a bit more clarity about the steps you're taking.

• What exactly do you mean by "add a new user to the space"? Are you trying to add them to the space permissions?
• What steps are you taking to get to the page where you see the "cannot find specified URL" error?
• What is the URL of this error page?

Thanks!
– Zak

[Samantha Tummey]

Hi Zak

I'd just like to apologise for the delay in responding.

I am trying to add permissions through Space Tools by editing individual permissions.:

1. Click on Space Tools | Permissions

2. Scroll to Individual Users

3. Find user (linked to AD)

4. Click on Add

5. Page shows "The specified URL cannot be found".  The URL is https://confluence.companydomain/spaces/doeditspacepermissions.action?key=spacename

We used to be able to administer permissions in this way before but it is not working on any space.

I have attached a couple of images for confirmation.

Thanks

Samantha