Cannot access Confluence after migration from Cloud to Server

[Jory Hoffman]

We are migrating our Cloud account to Server (JIRA, Service Desk, and Confluence) and cannot access Confluence after the migration.  I have followed the support articles on how to import/export along with the recovery attempt (https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html) which did not work i.e. I followed this process and cannot tell of Confluence is even started and when I try to access the local URL nothing happens.  Please help.  I have spent way too many hours on this migration already and our production envrinment is down.

Thanks,

Jory Hoffman 805-458-3264

SEN-11177824

[AnnWorley]

Hi Jory,

Thanks for taking my phone call. By the time we talked you had used SQL queries to get logged into Confluence, (as described in: Restore Passwords To Recover Admin User Rights in case anyone else needs the queries)

You expressed concern that your starter license exclusively includes Community support, and you may need more time sensitive help. Here are our support offerings in case you would like to move to a different licensing tier down the road: Atlassian Support Offerings

Best wishes,

Ann