Can't save page.

[Sergejs Lastovskis]

Can't save page. Unable to communicate with server. Saving is not possible at the moment.

[Sergejs Lastovskis]

Disable Collaborative editing. Same result.

[Sergejs Lastovskis]

• Does this occur on all pages? - Yes
• Does this occur in all browsers? - Yes
• Are you behind a firewall or proxy? - No proxy
• What version of Confluence are you running? - 6.8.1
• Do you notice any errors in your Confluence server logs when it occurs?

2018-04-25 09:27:12,162 DEBUG [177:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] {"synchrony":{"request":{"remote-addr":"127.0.0.1","uri":"/synchrony/heartbeat","request-method":"get","query-string":null},"response":{"status":200},"ns":"synchrony.middleware.logging","level":"info","message":"synchrony.middleware.logging [info] null"}}
2018-04-25 09:27:42,159 DEBUG [177:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] {"synchrony":{"request":{"remote-addr":"127.0.0.1","uri":"/synchrony/heartbeat","request-method":"get","query-string":null},"response":{"status":200},"ns":"synchrony.middleware.logging","level":"info","message":"synchrony.middleware.logging [info] null"}}

2018-04-25 09:27:13,879 ERROR [http-nio-8090-exec-11] [rest.api.model.ExceptionConverter] convertServiceException No status code found for exception, converting to internal server error :
-- referer: http://94.177.215.152:8090/pages/resumedraft.action?draftId=917505&draftShareId=f05dd5e3-e0fc-427f-a6d7-dca3309cb4fc | url: /rest/api/content/917505 | traceId: b262fa9f263f4b82 | userName: slastovskis
org.springframework.transaction.UnexpectedRollbackException: Transaction rolled back because it has been marked as rollback-only
at org.springframework.transaction.support.AbstractPlatformTransactionManager.commit(AbstractPlatformTransactionManager.java:724)
at sun.reflect.GeneratedMethodAccessor62.invoke(Unknown Source)

......

[AnnWorley]

Hi Sergejs,

I understand you cannot save pages because of an error message. The error messages you posted are related to collaborative editing, introduced in Confluence 6.0. Did you recently upgrade?

Please see the steps in Troubleshooting Collaborative Editing to see what is causing the error.

If you need to be able to save pages in a hurry, you have the option of changing the editing mode so collaborative editing is off, which should restore functionality while you work on the underlying issue. Please see the instructions on Administering Collaborative Editing:

Go to > General Configuration > Collaborative editing.
Choose Change mode.
Select a mode and choose Change

I look forward to hearing how it goes.

Thanks,
Ann

[Shannon S]

Sergejs,

This could be one of many different causes of this issue.

We can narrow this down with the following information:

• Does this occur on all pages?
• Does this occur in all browsers?
• Are you behind a firewall or proxy? When you bypass the proxy or firewall does the issue continue?
• What version of Confluence are you running?
• Do you notice any errors in your Confluence server logs when it occurs?

Thank you!

Regards,

Shannon