Can't login to confluence anymore

[Sebastian Schabbach]

Hi,

i am using jira and confluence and use jira as user store for confluence. Don't know what happened, but I can't login to confluence anymore.

- Is there a quick solution to create a working admin user to login into the confluence configuration from shell?

- how can i get information about what is beeing wrong?

[Sebastian Schabbach]

Hi,

thank you, the problem has been resolved. Due to configuration issues it was unable for confluence to contact the jira user directory. Both systems are not up and running

[S_ Toyo]

@Sebastian SchabbachDid you ever fix this issue? I just upgraded my confluence and now I cannot log into my confluence. :(

[Steve Montgomery]

Same here, did this get resolved and how?

[S.Toyo]

@Steve MontgomeryHi Steve, I figured it out by just copying over all my files from

C:\Program Files\Atlassian\Confluence\jre\lib\security into the same directory. Which is probably why they want you to do a complete backup of everything before you upgrade.

[Steve Montgomery]

I compared to the backup but in my situation the were the same. I ended up having to

1. enable temporary admin account. restart confluence manually.
2. login with temporary admin account.
3. re-establish the jira membership provider.
4. change priority of the provider to the first option.
5. reset my personal account "failed attempt" login count. <= had locked out
6. logout of temporary admin account.
7. login with personal account.
8. remove temporary admin account.
9. restart confluence as service.

A bit of steps but did do the trick.

[Yogesh Mude]

HI @Sebastian Schabbach

Are you using Confluence Server?

If yes then please have a look at the below KB.

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html?_ga=2.146485681.421559132.1528085977-338212943.1524643824

[Sebastian Schabbach]

Hi, 

you're right i am using confluence server. Regarding to the password restore mail mechanism, it's end with the following problem:

Cause

com.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
    at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:431)

caused by: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
    at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:618)

Perhaps this is the whole problem. Could you help?

[Yogesh Mude]

HI @Sebastian Schabbach

Please have a look at below KB hope it helps.

https://confluence.atlassian.com/confkb/confluence-is-unable-to-connect-to-jira-due-to-application-failed-to-authenticate-error-777022937.html