Can't install on production database

[leonmaksim]

Debian, Postgresql 10

from Set u p your database step

Test connection is OK

Pressing NEXT couses nothing - just form refreshed. No messages at all. The same form every time.

[Nic Brough -Adaptavist-]

Does the log file say what the system is doing?

[leonmaksim]

No records in atlassian-confluence.log

[leonmaksim]

I tried the following steps:

1. Fill connection parameters in form Set up your database (part of installation)

2. Test connection is OK

3. Try NEXT button - form refreshed without a message

4. Check what files modified in last minute on server:

/opt/atlassian/confluence/logs/gc-2018-10-05_09-31-/var/log/auth.log
/var/log/syslog
/var/lib/postgresql/10/main/pg_wal/000000010000000200000013
/tmp
/tmp/hsperfdata_confluence/1629

Looks like no log on server related to my last action...

Completely no idea what can I do. Please advise!

[Nic Brough -Adaptavist-]

You appear to be getting a GC log, which implies a memory error.  Have a look also at the <confluence install>/log/catalina.out file for memory faults.

[leonmaksim]

Tried under Windows - exactly the same behaviour.

May be it's a license issue?

[leonmaksim]

... and all 'logs' under both 'Confluence' and 'Application Data/Confluence' have zero size.

[leonmaksim]

catalina.out has no errors at all. looks good. info and warning messages.

[leonmaksim]

i'm in stuck. how can i diagnose this situation? does some additional debugging options possible?

[Nic Brough -Adaptavist-]

If you get the same on Windows and Linux, then there is something wrong with your process or download, as I'd expect them to fail very differently.